That’s Good Support: providing best-in-class online help
At Takara Bio, we’re scientists—we’ve walked a mile in your lab coat. It’s why our technical support team is composed of experienced research scientists, because we know that good science is achieved when researchers come together to answer questions, and we want to help you answer yours. It’s why we’ve always prided ourselves on our customer support and technical expertise, and why we implemented our online chat.
The online chat software enables collaboration towards resolving the customer’s technical question in real time."
—Peiyong Huang, manager of the US-based technical support team
We’re so excited to have been recognized with LiveHelpNow’s “Best Customer Service” award for two consecutive years! This award, presented to the top 1% of customer support providers using their online chat service, was a collective effort by everyone at Takara Bio to respond to your inquiries.
Thank you for helping us not only earn these awards, but also move forward in our efforts to improve your online chat experience. We may not know what your question will be when we open the chat or answer your call, but we know we’ll be able to get your answer.
Because That’s Good Science!
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