The customer has the option to purchase a single-year or multi-year Service Plan to cover the system beyond the expiration of the initial warranty period. If the plan is being purchased after the warranty has expired, a separate service visit (at customer's expense) will be required prior to approval of the Service Plan. The Service Plan includes:

• One Preventative Maintenance (PM) visit per year to ensure optimal performance and avoid unexpected downtime by replacing and servicing parts expected to require attention due to normal wear and tear
• Unlimited phone and email support
• On-site instrument service by a Field Service Engineer (FSE) or FAS
• Complete parts, labor, and travel for issues arising from unexpected breakdown
  • Some exclusions apply, please refer to the Takara Bio USA, Inc. Terms and Conditions for details

Customers, particularly high-volume users, who would like to proactively maintain their system to ensure optimal performance and avoid unexpected downtime have the option to purchase individual PM visits (to supplement the Service Plan). Purchase of a PM service includes one site visit and covers:

• Complete inspection of the system
• Cleaning of:
  • All removable block positions
  • The inside of the wells of the Peltier blocks
  • Dust filters
  • Optical sensors
  • Magnet bar
  • Nozzle tip O-rings

• Cleaning and greasing of:
  • Z screw drive and two linear shafts
  • Y linear motion guides
  • X linear motion guide
  • M screw drive and two linear shafts
• Hardware test for:
  • Smooth movement
  • Fuses
  • Door sensor and lock
• Replacement of parts that have undergone normal wear and tear:
  • Internal O-rings
  • External O-rings (including greasing)
• Mechanical service for:
  • Tension belts
  • Touchscreen
  • Sensors
  • Nozzles
  • Magnet
• Complete system testing and calibration
• Test run of the system to validate performance
• Installation of software updates (as needed)