ICELL8 Single-Cell System

Following shipping, a Field Service Engineer (FSE) will install the system and then perform Installation and Operational Qualification (IQ/OQ) and Instrument Verification Performance (IVP) tests. These tests ensure that the ICELL8 MSND is properly aligned per specifications by dispensing accurate volumes of test dye into the 5,184 SmartChip nanowells. The ICELL8-associated microscope and software will be calibrated to differentiate between single cells, doublets, and empty wells.

ICELL8 cx Single-Cell System

Following shipping, a Field Service Engineer (FSE) will install the system and then perform Installation and Operational Qualification (IQ/OQ) and Instrument Verification Performance (IVP) tests. These tests ensure that the dispensing hardware is properly aligned per specifications by dispensing accurate volumes of test dye into the 5,184 SmartChip nanowells. The imaging hardware and software will be calibrated to differentiate between single cells, doublets, and empty wells.

As part of the complimentary training provided when a system is initially installed, the Field Application Scientist (FAS) spends five working days at the customer site to instruct users on the dispensing of single cells and using the instrument-specific CellSelect Software. Standard cell lines provided by Takara Bio and application-agnostic blank SmartChips are used for training. Additional training time with the FAS can be purchased by the customer if needed.

Purchase of a system comes with a one-year warranty which includes:

• Unlimited phone and email support
• On-site system installation by a member of our certified Field Service team
• Complete parts, labor, and travel for issues arising from unexpected breakdown
  • Some exclusions apply, please refer to the Takara Bio Terms and Conditions for details

The customer also has the option to purchase a single-year or multi-year Service Plan to cover a system beyond the expiration of the initial warranty period. If the plan is being purchased after the warranty has expired, a separate service visit (at customer's expense) will be required prior to approval of the Service Plan. The Service Plan includes:

• One Preventative Maintenance (PM) visit per year to ensure optimal performance and avoid unexpected downtime by replacing and servicing parts expected to require attention due to normal wear and tear
• Unlimited phone and email support
• Complete parts, labor, and travel for issues arising from unexpected breakdown
  • Some exclusions apply, please refer to the Takara Bio Terms and Conditions for details

Customers, particularly high-volume users, who would like to proactively maintain their system to ensure optimal performance and avoid unexpected downtime have the option to purchase individual PM visits (to supplement the Service Plan). Purchase of a PM service includes one visit and covers:

• ICELL8 Single-Cell System
  • Complete inspection of the system
  • Deep cleaning of the ICELL8 MSND
  • Replacement of parts that have undergone normal wear and tear:
    • Microscope—bulb
    • ICELL8 MSND—tips, syringes, solenoids, filters, tubing, and valves
  • Realignment of the ICELL8 MSND tip
  • Recalibration of the microscope stage
  • Checking humidifier, chiller, and fan functions
  • Test run of the system to validate performance of the system
  • Installation of software updates (as needed)
• ICELL8 cx Single-Cell System
  • Complete inspection of the system
  • Deep cleaning of the dispensing unit
  • Replacement of parts that have undergone normal wear and tear:
    • Imaging hardware—bulb
    • Dispensing hardware—tips, syringes, solenoids, filters, tubing, and valves
  • Realignment of the dispensing tips
  • Recalibration of the imaging hardware
  • Checking humidifier, chiller, and fan functions
  • Test run of the system to validate performance of the system
  • Installation of software updates (as needed)