Customer service: we're ready to help you
Contact us using the form below or call our hotline
800.662.2566 option 1
Monday through Friday: 6:00 am to 5:00 pm Pacific time.
At Takara Bio USA, Inc. we work to ensure that every process is focused on delivering the highest level of service and satisfaction. We're proud to exceed industry standards with our timely and helpful responses to customer inquiries.
Let us know how we can help you with:
- Pricing and availability
- Placing an order
- Shipping and handling
- Order follow-up and tracking
- Billing
- Returns
We accept orders through our website, phone, email, fax, EDI, and cXML.
Orders for in-stock items processed before 2:00 pm Pacific Time will be shipped on the day received. Items shipped on blue ice/dry ice are not shipped on Fridays. Please refer to our Shipping & delivery page for more information about shipping options available in your area.
Inquiries concerning product performance, protocols, interpretation of results or data, etc., should be addressed to our Technical Support department.
Service request form
Please fill out the fields below so we can better serve you. Information added in the Comments field may facilitate our response.
Takara Bio USA, Inc.
United States/Canada: +1.800.662.2566 • Asia Pacific: +1.650.919.7300 • Europe: +33.(0)1.3904.6880 • Japan: +81.(0)77.565.6999
FOR RESEARCH USE ONLY. NOT FOR USE IN DIAGNOSTIC PROCEDURES. © 2026 Takara Bio Inc. All Rights Reserved. All trademarks are the property of Takara Bio Inc. or its affiliate(s) in the U.S. and/or other countries or their respective owners. Certain trademarks may not be registered in all jurisdictions. Additional product, intellectual property, and restricted use information is available at takarabio.com.
