At Takara Bio USA, Inc. we view every contact point as an opportunity to provide excellent service for our customers. We work to ensure that every process is focused on delivering the highest level of service and satisfaction, and are proud to exceed industry standards with our timely and helpful responses to customer inquiries.
Our customer service team is responsible for order processing and order follow-up, as well as addresses customer inquiries regarding product sales, pricing, availability, billing, shipping and handling, and returns. Orders are received through multiple channels, including phone, email, fax, web, EDI, and cXML. After orders are booked, the team ensures that customers receive confirmations, as well as tracking information for their orders. The team works closely with our Shipping/Receiving, Planning, Sales, and Finance teams to resolve order-related issues in a timely manner.
Our customer service team is available Monday through Friday (excluding major holidays) from 6:00 am until 5:00 pm PST, and can be reached by calling 1.800.662.2566 and selecting Option 1, or by sending an email to ordersUS@takarabio.com (we typically respond to email inquiries in within an hour). For faster service, please be sure to include a corresponding order number and/or PO number for all inquiries.
Products will be shipped on the same day an order is received if the items are in stock and the order is processed before 2:00 pm PST. However, items that require shipment on blue ice/dry ice are not shipped on Fridays. Please refer to our Shipping & delivery page for more information about shipping options available in your area.
Takara Bio USA, Inc.
1290 Terra Bella Ave.
Mountain View, CA 94043
Takara Bio USA, Inc.
United States/Canada: +1.800.662.2566 • Asia Pacific: +1.650.919.7300 • Europe: +33.(0)1.3904.6880 • Japan: +81.(0)77.565.6999
FOR RESEARCH USE ONLY. NOT FOR USE IN DIAGNOSTIC PROCEDURES. © 2018 Takara Bio Inc. All Rights Reserved. All trademarks are the property of Takara Bio Inc. or its affiliate(s) in the U.S. and/or other countries or their respective owners. Certain trademarks may not be registered in all jurisdictions. Additional product, intellectual property, and restricted use information is available at takarabio.com.