Privacy Policy

Last Updated: April 26, 2021

This Privacy Policy applies to any user or visitor of Takara Bio USA, Inc.’s (“TBUSA”) website, www.takarabio.com and mobile applications that include a direct link to the Privacy Policy (collectively, the “Sites”). We take your privacy seriously. This Privacy Policy informs you of our policies and practices regarding the collection and use of your personal information, and it sets forth your privacy rights.

Information We Collect

Personal Information. We collect personal information that, directly or indirectly, identifies you such as your name, title, employer, address, telephone number, and email address (“Personal Information”).

Financial Information. We may collect your credit card number and related information if you register for an account to purchase products and services from TBUSA.

Job Application Information. We may collect your resume, Personal Information, employment history, answers to job application questions, requested information you submit for a job opening that is posted on our website, and any data collected while on the website.

Automated Information. As is true of most other websites and mobile applications, the TBUSA Sites collect certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our website, including a history of the pages you view.

Through Cookies and Other Similar Technologies. “Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with the Sites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Sites and enhance the level of services and functions provided. We also use third parties to serve advertisements on other Sites that may be of interest to you, based on information collected about your use of our Sites and other websites. To do so, these companies may place or recognize a unique cookie or similar on your browser. Please review our Cookies Policy for more information.

Do Not Track. Our website does not support Do Not Track settings ("DNT") at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your website visits collected across websites when you have not interacted with that service on a page. For more information about how to control cookies, please see below.

You may access the cookie management tool to customize your preferences here: Cookie Management. Your preferences will be recorded and you may manage them at any time by changing your preferences. You will be asked from time-to-time to confirm your preferences. Essential cookies cannot be disabled.

How We Use Personal Information

TBUSA will not use your Personal Information for any purpose other than the purpose for which it was originally obtained without your prior consent. We use your Personal Information to communicate with you, to provide support regarding our products and services, and to process employment applications you submit online. We may use your Personal Information and data to:

• Contact you via e-mail or by telephone regarding your order, your account status, your inquiries, and information about our products and services 
• Process and fulfill orders
• Respond to your requests and inquiries about our product and services
• Send you marketing communications that we believe may be of interest to you
• Personalize your experience on the Sites by presenting products and offers tailored to you
• Process your job application which you submit for a job posting online.

How We Share Information with Others

We do not rent, sell, or share your Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes. We use third party service providers to perform functions or services on our behalf. When we transfer your information, we require all our service providers to maintain the privacy, confidentiality and security of the Personal Information and data. We take steps to ensure that these parties take protecting your privacy as seriously as we do.

Types of Service Providers. We engage third parties to perform services on our behalf such as software maintenance services, hosting services, email service providers, database management, web analytics, and other services.

Credit Card Processors. When you enter your credit card information, we transmit your information for processing using secure data transmission services (i.e., credit card information is encrypted). The third-party processor does not store any credit card data associated with any purchases processed on the website.

Job Applicant Tracking System. When you apply for a job opening posted on our website, you submit Applicant Information through a third-party applicant tracking system that processes and stores your information and data.

Marketing Support Services. Like many companies, we contract with third parties to provide customer relationship management (“CRM”) tools for marketing purposes. Typically, these CRM tools are available for our use through a cloud-based platform (such as Salesforce). We engage third parties to provide CRM tools that compile customer Personal Information and data that may be collected through various channels, such as through the Sites, telephone, direct mail, marketing materials.

Law Enforcement and Internal Operations. Personal Information may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against TBUSA or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (iv) to protect the rights, property or safety of TBUSA, its users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.

Affiliates and Business Transfer.  We may share your Personal Information with our parent, subsidiaries and affiliates. TBUSA may also sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.  Under such circumstances, TBUSA will use commercially reasonable efforts to notify its users if their Personal Information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

Your Rights Choices

Right to Review and Rectify Your Personal Information. You may access your account at any time to correct, update, or delete inaccuracies by logging into your account through our Sites. If additional assistance is required to change or delete inaccuracies within your Personal Information or you would like to know what information about you was collected, please complete the relevant form at this location: Privacy Request. We reserve the right to charge for copies of data requested.

Right to Remove or Withdraw Consent. You have the right to withdraw consent where such consent is required to share or use data. You may request that we delete your Personal Information. If you receive communications from us and no longer wish to receive them, please follow the opt out or removal instructions in the email. To delete your account, request a copy of the information we have or to correct any errors in your data, please complete the relevant form at: Privacy Request. Since your Personal Information is required for us to provide the services or to you, deleting it will also terminate your access to the services. We may be required by law, to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the services. We may de-identify and anonymize some data for purposes of retaining it.

Data Portability. If you would like us to transmit your Personal Information to another company providing similar services and we are required to so by law, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the Personal Information.

Right to Redress. If you are located in the European Economic Area and you believe we have violated any data protection laws, you may file a complaint directly to your local Data Protection Authority (also known as the “DPA”).

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: 

http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. 

If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

Communication. We will provide you reasonable mechanisms to exercise your choice regarding receipt of information from TBUSA. When you receive an email from us, you may opt-out from receiving future emails from TBUSA by clicking on the unsubscribe link contained in the e-mail, by writing to us at the address provided in the email or by contacting us at privacy@takarabio.com or (800) 662-2566.

Data Storage and Retention

Your Personal Information is stored by TBUSA on its servers, and on the servers of the cloud-based database management services TBUSA engages, located in the United States. We will retain and use your Personal Information for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For more information on where and how long your Personal Information is stored, and for more information on your rights of erasure and portability, please contact TBUSA’s data protection officer at privacy@takarabio.com.

Security

The security of your Personal Information is important to us. To help protect privacy and personal information you transmit through use of our Sites, we maintain physical, technical and administrative safeguards. We take reasonable and appropriate measures to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction by taking into due account the risks involved in the processing and the nature of the personal data. For example, we encrypt your credit card number when you provide such information to us for processing your orders.

We restrict access to your Personal Information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.

Links to Other Websites

This website contains links to websites of other organizations. Unless otherwise specified, linkage to these other websites does not imply any relationship, sponsorship, or affiliation between TBUSA and these linked websites, nor does it imply any adoption or approval of the content of such websites. TBUSA does not have control over the policies or practices of these websites and is not responsible for their privacy practices or their content.

Data Integrity

TBUSA will use your Personal Information only for the purposes for which it was collected, unless you provide prior consent. We will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

International Transfer

If you provide Personal Information to us directly, we will transmit your data, including all your Personal Information, to the United States in order to fulfill our contractual obligations to you.

TBUSA will conduct compliance audits of its relevant privacy practices to verify adherence to this Privacy Policy. Any employee that TBUSA determines is in violation of this Privacy Policy will be subject to disciplinary action.

EU-U.S. and Swiss-US Privacy Shield Framework

TBUSA complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries (including Iceland, Liechtenstein, and Norway) and Switzerland transferred to the United States pursuant to Privacy Shield.  TBUSA has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/   

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, TBUSA is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States.  Upon request, we will provide you with access to the personal information that we hold about you.  You may also may correct, amend, or delete the personal information we hold about you.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to privacy@takarabio.com.  If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.  To request to limit the use and disclosure of your personal information, please submit a written request to privacy@takarabio.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

TBUSA’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, TBUSA remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless TBUSA proves that it is not responsible for the event giving rise to the damage.

Recourse, Enforcement, and Liability

In compliance with the Privacy Shield Principles, TBUSA commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact TBUSA by email at privacy@takarabio.com or via post at:

Takara Bio USA, Inc.

Attn: Data Privacy Officer

2560 Orchard Parkway

San Jose, CA 95131

privacy@takarabio.com

TBUSA has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

Under certain conditions, EU, EEA and Swiss individuals with residual privacy complaints may invoke a binding arbitration option before the Privacy Shield Panel. You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement. You can find the relevant supervisory authority name and contact details here: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en.

TBUSA will conduct compliance audits of its relevant privacy practices to verify adherence to this Privacy Policy. Any employee that TBUSA determines is in violation of this Privacy Policy will be subject to disciplinary action.

Your California Privacy Rights

California residents who have an established business relationship with TBUSA may make a written request to TBUSA about whether we have disclosed any Personal Information to any third parties for the third parties' direct marketing purposes during the prior calendar year. To make such a request, please send an email to privacy@takarabio.com or write us at using the contact information in the Questions, Concerns, or Complaints section below.

Changes and Updates to the Privacy Policy

As our company changes from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy, for any reason, without notice to you, other than the posting of the amended Privacy Policy. We may send you an email reminder of our notices and material changes, but you should check our website frequently to see the current Privacy Policy is in effect and any changes that may have been made to it.

Questions, Concerns, or Complaints

Please contact us at:

Takara Bio USA, Inc.
Attn: Data Privacy Officer
2560 Orchard Parkway
San Jose, CA 95131
privacy@takarabio.com